Return & Exchange Policy

Order Cancellation:

Should you wish to cancel an order, please make the request before it enters the processing stage. Kindly be aware that a handling fee may be applicable for order cancellations. If an order has already been shipped out despite your cancellation request, you will be responsible for the return shipping costs should you still wish to proceed with the cancellation. Once an order has left our warehouse, cancellation is not possible. Thank you for your understanding.

7-Day Return Policy:

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. (confirmed by shipping tracking record)

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as you received it.
• It must be unworn or unused, with tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

Shipping cost：Customers are responsible for return shipping costs, and original shipping fees and customs duties incurred in China are non-refundable.

Return Process:

1. Contact Customer Service: Reach out to our customer service at support@atk.pro to initiate a return or refund inquiry. Please include your order number and the reason for the return in your message.
2. Return Approval: Once your return request is approved by our team, you will receive further instructions via email.
3. Package Your Item: Pack the item securely in its original packaging to ensure safe transit.
4. Shipping Instructions: Ship the item to the address provided by our customer service team.

Damages and Issues:

Please note that we do not accept random returns. Returns are exclusively permitted for products with quality issues that cannot be resolved through technical support. Upon receiving your order, please inspect it carefully. If you discover any defects, damages, or if you have received the wrong item, kindly contact us immediately at support@atk.pro This will allow us to promptly assess the situation and provide appropriate solutions.

Exceptions/Non-Returnable Items:

Our return policy applies solely to products intended for personal use and does not extend to commercial, rental, or unintended use. Additionally, returns cannot be processed for damages resulting from misuse, improper maintenance, failure to perform preventive maintenance, or non-compliance with the user manual. Please note that sale items and gift cards are non-returnable.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@atk.pro

Exchanges

We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item for the same product, the quickest way to ensure a smooth exchange process is as follows:

1. Initiate a return for the defective or damaged item following the steps outlined in our Return Policy.
2. Once your return is accepted and processed, make a separate purchase for the new item you wish to receive.

Disclaimer:

We want to emphasize that we are not responsible for any consequential damages arising from product use. Additionally, damages caused by external factors are not covered under our policy.

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If you have any questions on how to return or exchange your item, please contact us at: support@atk.pro