Shipping policy

Address Information and Modification

• Accuracy: All shipping addresses must be provided in English and carefully reviewed for accuracy.
• Modification: If you need to correct any discrepancies, please contact us promptly before the product is dispatched.
• Post-Shipment Changes: Once the item has been shipped, we cannot modify your shipping information.
• Liability: We are not responsible for any losses arising from misdelivery or unsuccessful delivery due to inaccurate information. Your understanding is appreciated.

Order Processing Time

• Standard Processing: Most orders will be shipped within 72 hours on business days.
• High Volume: During promotional periods or high order volumes, processing may take up to 15 business days.

Shipping Methods

We offer two shipping options through our primary service provider, DHL, to meet your various delivery needs:

1. Standard Shipping

• Time Frame: Typically delivers within 5-7 business days.
• Cost: More economical, ideal for non-urgent deliveries.
• Best For: Cost-effective shipping for non-urgent items.

2. Express Shipping

• Time Frame: Typically delivers within 1-3 business days.
• Cost: Higher cost due to expedited service.
• Best For: Urgent deliveries where quick arrival is critical.

Note: Delivery times and costs can vary based on the destination and current DHL service conditions. Please refer to the shipping options at checkout for precise estimates. We aim to ensure your orders arrive safely and on time. For any questions or special requirements, please contact our customer service.

Shipping Partners

While DHL is our primary shipping partner, we are working to establish relationships with other reputable logistics providers to offer more options based on your location and preferences.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website.

Customs and Import Duties

Depending on your location, your order may be subject to customs duties and import taxes. These charges are not included in our shipping fees and are the responsibility of the customer. Please check with your local customs office for more information on these charges.

Shipping Delays

While we strive to meet the stated delivery times, unforeseen circumstances such as weather conditions, customs delays, and logistical issues may cause delays. We appreciate your patience and understanding in such cases.

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Thank you for choosing our services. We are committed to providing you with the best possible shipping experience. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.